PV
Pierre V
1 reviews | Active since Jun 2015
30 Jun 2015, 09:58
Cancellation of ADSL service and voice line
Hi Telkom,<br> <br> I have been trying to cancel my ADSL and voice line (all Telkom services) at my house for the past week, as I am moving to a new house (address), but I have had no luck! I tried calling 10210, but nobody ever answers. I tried sending emails to cancel, there is no online cancellation page! Even the twitter team is not assisting.<br> <br> Please cancel my ADSL and voiceline (all telkom services) ASAP, as I am moving to a new address the 31st of July. You require a 30 day notice period, however nobody is accepting my notice of cancellation..<br> <br> Please assist!
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Replies (1)Telkom's replyOfficial
30 Jun 2015, 10:11Hello Spindle,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM121705
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM121705
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
Telkom's reply30 Jun 2015, 10:11
Official
Hello Spindle,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM121705
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM121705
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
