Cancellation of ADSL Line at Telkom

<p>Good day</p> <p>On 13th July I had a telephone conversation with a lady at cancelletion departement. The same day she sent me a cancellation for, it was completed and send back to cancellation department. As my follow ups with Cancellation department all the time they having a back log and it is in process. In August I made a call the same story. In September the same story.</p> <p> </p> <p>We are refusing to pay the amount that is outstanding because the cancellation form ws submitted to Telkom Cancellelation department.</p> <p> </p> <p>Our account is standing on a amount of R3 829.15. </p> <p> </p> <p>We are only using the fax line from telkom, due to all the cables that were ****** every 6 weeks we when over to Neotel since that time we never have a problem with our lines.</p> <p> </p> <p>Please cancel this line form immediate effect, we will only pay the amount for fax line.</p> <p> </p> <p>Please I need an answer .</p> <p> </p> <p>Kind regards</p> <p> </p> <p> </p>