Cancellation of adsl line

<p>This is the second time i am having pathetic service from Tekom. I am trying to cancell my adsl line as forever its not working. I have sent the cancellation letter back in November, no response recieved. Sent in Decmeber again, nothing. I called on the 21/02/2017, the consultant says they have cancelled my telephone line and the adsl line is still active. I need to sent them another email to cancell the ADSL Line!!!! I had the same problem with Telkom mobile but i never renewed my contract. Telkoms service is pathetic and terrible! They products might be attractive but service disgusting. </p> <p> </p> <p> </p>