Cancellation of ADSL home line

<p>Good day,</p> <p>I've e-maild the required documention to Telkom on the 01.02.2017 to cancel the above account, giving them a months notice. Telkom has not cancelled our account as yet, 2 debit orders later and still no feedback. When I phoned them on the 4th of March 2017 on why did they debited my account for February 2017 the lady response was.... well you need to give 30 days notice and you only gave 28 days notice!!! I'm currently overseas (NZ) and can't phone myself. I asked my mother to phone, now they want me to submit again all the paper work.</p> <p>Please could you help me get them to close my account and refund me my monies. They are thefts!</p> <p>My account details with Telkom - ********** 20001</p> <p>Your kind assistance would be greatly apprecaited.</p>