Cancellation of Adsl
<p>I am moving to a new premmises that does not have any telkom lines or exhange near so there is no reason for me to keep paying for my adsl line.</p> <p> </p> <p>Upon request to cancel the line and dsl service, I was told I need to give 30 days notice( I need to pay the line even though I am not staying in the home anymore)</p> <p> </p> <p>How do you expect me to pay you for a service I no longer need and or use. I am a month to month customer and did not sign any contract or clause that stated a 30 day notice period.</p> <p> </p> <p>Please get your facts together.</p> <p> </p> <p>If I want to cancel my dstv or incurance I just settle the account and the stop it.</p> <p> </p> <p> </p>
Good day Morgan,
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Morgan,
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
It has been almost a month since I posted on hellopeter. But still no result.
A lady spoke to me but I still recieved a invoice for the month.
I refuse to pay you can take me to court.
It has been almost a month since I posted on hellopeter. But still no result.
A lady spoke to me but I still recieved a invoice for the month.
I refuse to pay you can take me to court.
My Adsl has still not been canceled and my R 700 deposit refund has still not been made.
Please sort out your #$@!!@#
I will be adding Ombudsman complaint refrence number within the day.
My Adsl has still not been canceled and my R 700 deposit refund has still not been made.
Please sort out your #$@!!@#
I will be adding Ombudsman complaint refrence number within the day.
This is the message I recived on the 3rd of march:
Service Cancellation ********** />Mar 3
to me
Dear Customer
We hereby acknowledge receipt of your fixed line Consumer Contract and Services Cancellation/Retention Request. A service consultant will contact you within 21 business days to verify the information provided and/or confirm cancellation/retention options available.
Please be advised that:
· This mailbox handles consumer fixed line cancellation requests only and for all other requests e.g. Billing, Faults, DSL Speed issues or Order Progress, please call Telkom on 10210.
· Please note that all cancellation requests must be accompanied by a completed and signed “Consumer Contract and Services Request” form. The form is available at http://tiny.cc/canceltelkom.
· Please include proof of the account holder’s identification or duly authorised person’s identification (copy of SA ID or passport).
· Copy of death certificate (where applicable).
· Failure to provide the above could lead to unnecessary delays.
· If you resend your request to include supporting documentation, then please also include the Cancellation Request form in the same email.
· Moves and relocations can be completed online at www.telkom.co.za/moving
· For Business fixed cancellation requests, please provide a cancelation letter on the company letterhead accompanied by a copy or the account holder’s ID to ********** The business cancellation from is available athttp://tiny.cc/cancelbusiness.
· IF you have a DSL service with another service provider please first contact your DSL services provider, cancel your DSL with them and inform them to convert your DSL line back to a voice service (PSTN). Once confirmed, then please email your voice line cancellation request to Telkom. The form is available at http://tiny.cc/canceltelkom.
Please note that a standard written notice period applies in terms of changes to Telkom products and services.
Kind Regards
Telkom
This is the message I recived on the 3rd of march:
Service Cancellation ********** />Mar 3
to me
Dear Customer
We hereby acknowledge receipt of your fixed line Consumer Contract and Services Cancellation/Retention Request. A service consultant will contact you within 21 business days to verify the information provided and/or confirm cancellation/retention options available.
Please be advised that:
· This mailbox handles consumer fixed line cancellation requests only and for all other requests e.g. Billing, Faults, DSL Speed issues or Order Progress, please call Telkom on 10210.
· Please note that all cancellation requests must be accompanied by a completed and signed “Consumer Contract and Services Request” form. The form is available at http://tiny.cc/canceltelkom.
· Please include proof of the account holder’s identification or duly authorised person’s identification (copy of SA ID or passport).
· Copy of death certificate (where applicable).
· Failure to provide the above could lead to unnecessary delays.
· If you resend your request to include supporting documentation, then please also include the Cancellation Request form in the same email.
· Moves and relocations can be completed online at www.telkom.co.za/moving
· For Business fixed cancellation requests, please provide a cancelation letter on the company letterhead accompanied by a copy or the account holder’s ID to ********** The business cancellation from is available athttp://tiny.cc/cancelbusiness.
· IF you have a DSL service with another service provider please first contact your DSL services provider, cancel your DSL with them and inform them to convert your DSL line back to a voice service (PSTN). Once confirmed, then please email your voice line cancellation request to Telkom. The form is available at http://tiny.cc/canceltelkom.
Please note that a standard written notice period applies in terms of changes to Telkom products and services.
Kind Regards
Telkom
Almost a month again, Spoke to someone at telkom and my line has still not been cancelled.
I am in my new house for two months and still nothing happened.
Will never in my life again make use of telkom. So Pathetic
Almost a month again, Spoke to someone at telkom and my line has still not been cancelled.
I am in my new house for two months and still nothing happened.
Will never in my life again make use of telkom. So Pathetic