JC
Jessica C

1 reviews | Active since Mar 2009

27 Aug 2015, 15:10

Cancellation of ADSL

I call 10210 on 6 Aug and cancelled my ADSL services and was told that I will only be paying R210 for line rental on the next debit order. This morning (27 Aug) I get billed for R577 which includes the ADSL. When I call Telkom I am told that I needed to give a months notice and even though I didn't use the service for the entire month I still had to pay for it! What **** is this!!! I did not budget for this and it was just debited off my account. Telkom is always doing this! Not very transparent with their billing process!!! <br> I want my money refunded because I have never used the service for a month! It was cancelled immediately! <br> I don't think I will ever use Telkom again! Pathetic!

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Replies (1)
Telkom
Telkom's reply27 Aug 2015, 18:11
Official
Hello jessy1,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM139301.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team