Cancellation of ADLS Line
<p>I have been struggling to cancel my ADSL line with Telkom. I have phoned Telkom to cancel my line but I was advised that they can only cancel my line if I send an email to their cancellations department. I have done so on the 29th of June.</p> <p>After two weeks I have made my first phone call to follow up on the cancelation as I haven't received any response, I was advised that I must wait for 14 working days before the line can be cancelled. My second phone call was made after 4 weeks and I was advised that i must wait for 30 days before my line can be cancelled. My third attempt was in the beginning of August to find out if the line has been cancelled, I was advised that the line has not been cancelled as yet. The sales representative said that I must forward my orginal mail that i have sent to her and she will inform her manager to cancel the line, and that I would receive a confirmation of cancellation reference number within 24 hours.</p> <p>Up till today I haven't received anything as yet. In fact, Telkom billed my for the month of August, which I will refuse to pay due to a lack of service from Telkom. I have never thought that I would receive such poor service from Telkom. It is unacceptable!! </p>
Good Day Rafeeqah,
Please take note that I have received an email from the cancellations department requesting for the document to be sent to them again. I have responded to the email with all the documents, and now I am still waiting. I haven't received any response from Telkom in the past 3 months now.
I have received another invoice from Telkom where they billed me for the month of August and for September. I will not be paying any of these invoice.
This is now getting out of hand, I can't see why it is taking so long to cancel my services. This is really unacceptable and poor service.
I will now be contacting Beeld to investigate this matter and write out a review to be posted in the newspaper.
If I receive another invoice from Telkom where they will bill me for services that I have cancelled I will take this up with my attorney, and Telkom will be liable for the cost.
Good Day Rafeeqah,
Please take note that I have received an email from the cancellations department requesting for the document to be sent to them again. I have responded to the email with all the documents, and now I am still waiting. I haven't received any response from Telkom in the past 3 months now.
I have received another invoice from Telkom where they billed me for the month of August and for September. I will not be paying any of these invoice.
This is now getting out of hand, I can't see why it is taking so long to cancel my services. This is really unacceptable and poor service.
I will now be contacting Beeld to investigate this matter and write out a review to be posted in the newspaper.
If I receive another invoice from Telkom where they will bill me for services that I have cancelled I will take this up with my attorney, and Telkom will be liable for the cost.