Cancellation of account number ***

I moved from Centurion to Secunda, and consequently had to cancel my Telkom landline / account. The cancellation order was for 16 Feb 2015, but I was told that the cancellation will only take effect in March. To my surprise another premium went off in April. I phoned again to confirm that the account was cancelled. Once again the consultant confirmed that the line was in fact cancelled and that no further premiums will be deducted. Lo and behold another premium went off in May. I decided that a better approach might be to lodge a complaint on their website. Surely someone at Telkom must be able to assist me and get to the bottom of this. I received a confirmation email but no one phoned. This month another premium was deducted! I am so despondent and frustrated at this stage. Apart from waiting forever for someone to answer your call it's like talking to a brick wall. It seems to me that Telkom are very eager to assist you with a sale, but not so much when it comes to service. Every time I phone there seems to be another reason for the delay and you are made to feel like you're interrupting their valuable time. I sincerely hope that this issue can be resolved.