Cancellation of Account not cancelled

Dear Telkom,<br> <br> Last year on 27-11-2015 I filled out my cancellation form at the Kenilworth Centre Branch for the account to be cancelled by 31 December 2015. (Internet 5 Promo - R200 p/m) - ACCOUNT NUMBER: ***<br> <br> *** - CALL CENTRE<br> <br> When I noticed my debit order was still going off , I contacted the Telkom Call centre , who informed me that because they were unable to get hold of me my cancellation request was cancelled - So because I didnt answer my phone when you rang you simply cancelled my request ?????<br> <br> I have phoned numerous times to the call centre, numerous e-mails and yet not one attempt to contact me. I am beyond frustrated as there is nobody that can help when it comes to cancellations. Very quick to sign a person up but if you want to cancel , I am simply ignored<br> <br> If this is the service Telkom provides I cant give any recommendation as this experience has aggravated me to no extent. <br> <br> All I require is for the account to be cancelled from 31 December 2015 and for the debit orders for Janaury, February and March 2016 to be paid back to me as Telkom had no right to debit them in the first place.<br> <br> Please sort this issue out ASAP<br> <br>