CANCELLATION OF ACCOUNT NEVER DONE

UNACCEPTABLE!!! I have cancelled my account on 31 December 2015 at the Centurion Store next to Game Stores. End of January 2016 a debit order went off. I thought that was for the last account that I need to pay. Now on 3 February 2016 I receive a new invoice for the new month. Have been trying to get through to your customer service since 2 February 2016. On 3 February 2016 Babalwa Vukaphi answered my call and informs me that my number is still active and it has not been cancelled and that I will have to pay the new invoice and that she will send me a new cancellation form. ***???!!! You deliver bad customer service and you ***** people's money by not cancelling their account as requested in store!!!! I despises Telkom and I will put a stop order on my bank. I will not pay your ****!!!!