DV
Dina V

1 reviews | Active since Apr 2014

04 Jul 2017, 09:15

cancellation of account

<p>I have been trying to cancel mine and my brothers telkom account since 9 May. Its now July and still, my account is active and I am being billed. I have called Telkom and spoken to Khanye who said to email her, which I did and nothing.. I called again and spoke to Shevon, who said she will escallate it (as did Khanye) and back date the cancellation so that we wont be billed.. and still, we both received accounts. I am so tired of dealing with Telkom!!! Just cancel my account. I will not pay the account as I gave you my months notice in MAY!!!!! Sort out you stuff Telkom.</p>

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Replies (3)
DV
Dina V's update11 Jul 2017, 11:50
Reviewer Update

Good day, My account has been closed. I received an sms with reference to confirm, Thank you.

Please check the second request that I sent. My brothers account is still active. Account no: ********** 72548. Not sure why he has received an account as when I spoke to Shevon, she told me it was marked for cancellation?

He just received a message to say he owes R572.18?

DV
Dina V's update25 Jul 2017, 08:24
Reviewer Update

Telkom, you really blow my mind!!!! My brother just got an account for charges for the month of July!!!! I have repeatedly asked Telkom to cancel mine and his accounts. In May, I sent out the emails and was promised that the cancellation would be backdated. How difficult is it for someont at telkom to do their job and cancel these accounts. Just get it done really.. do I have to seek legal advice now?

DV
Dina V's update25 Jul 2017, 08:30
Reviewer Update

Telkom, you really blow my mind!!!! My brother just got an account for charges for the month of July!!!! I have repeatedly asked Telkom to cancel mine and his accounts. In May, I sent out the emails and was promised that the cancellation would be backdated. How difficult is it for someont at telkom to do their job and cancel these accounts. Just get it done really.. do I have to seek legal advice now?