Cancellation of Account

I cancelled my mobile internet account in August 2017 & I am still getting billed. Every time I call the call centre I wait at least 20 minutes at a time before anyone answers. 6 calls later to try sort out my cancellation & numerous emails & get a final invoice so I pay it & no longer have a service with Telkom, I was told they cannot help me & I would need to go into my nearest telkom to get a final invoice amount.

I went to the nearest telkom who advised me, the cancellation has been submitted & being processed ( a month late) & I must not pay anything until I receive a bill, which should reflect the final settlement amount . I am yet to received this final settlement amount & have just received a new bill for the subscription for this month.

So no cancellation has clearly been processed. I do not have the time to go back and forth because telkom cannot get things sorted out or spend hours on the phone getting nowhere. No one will put me through to a manager to sort this out either.