Cancellation of Account

In November 2015 I completed all the forms to cancel my Telkom account as I was relocating. Telkom has a copy of my signed and completed cancellation form on their system, yet my account is still active and I continue to be billed every month. I have lost count as to how many consultants I have spoken to, I have also gone to the Telkom stores. I have internal emails from accounts at Telkom giving instructions to close my account, yet nothing happens. <br> <br>