Cancellation of account

I have been trying to transfer my Telkom account to the person who is now renting the house I used to live in for the past 3 months now but I was told by the Telkom Call Centre that I can't do that over the phone or online I need to go to the branch with the person who wants the transfer but I am in Carletonville Telkom does not have any branch near. I then requested that the account be canceled as I am not using it and it is still on my name but I have been constantly been transfered to the cancellation Department which never picks up their phone. Please assist one of the above two needs to happen it's either the account gets transfered or it gets canceled.