Cancellation of Account

In June 2015 we requested cancellation of our 8.ta account to no effect. On 11 August 2015 the cancellation request was recent to Telkom with all supporting documentation required, it took Telkom a month to respond after constant following up. I eventually received a notification that the account had been cancelled only to see at the beginning of October that another debit order came off.<br> I proceeded to notify 8.ta about the error on the debit order only to be told that the account was suspended due to non-payment. How can the account be suspended when it shouldn't even exist? The service is atrocious and every individual who responds has a different story. I would not recommend 8.ta to anyone.