Cancellation of a Telkom Line

Telkom service is terrible!!!<br> I recently called the call centre which I struggle to get through for 20mins waiting for a call centre agent to pick up and when I did get help the gentlemen on the phone told me he can not assist me with the cancellation progress and that I had to send an email to the cancellation department with a copy of my bosses ID and a letter to notify them of the cancellation and he told me once i send that document through that the process with be sorted out and that the phone line will be immediately cancelled and should I get bill the following month I should call back. We have gotten debted from the company account for two months now and its a painful progress to get our money back, I can not keep on calling the call centre to do they job. The progress should be sorted out by Telkom and not have us keep phoning back for them to do their jobs!!!<br> <br> Email was sent on the 8th of July 2015.<br> Bank Account debted on 31 of July 2015 (R640.71) and 1 September 2015 (R519.27)<br> Company Name: Deveni Holdings