Cancellation of a service
<p>I am trying to cancel my ADSL Line rental on Telkom and it just seems like it is never going to happen.<br />I spoke to an agent that gave me a link to a cancellation form which I needed to fill in.<br /><br />I did this and emailed it to Tekom with a copy of my ID.<br />The same day I cancelled my ADSL Data from my service provider.</p> <p> </p> <p>I received a confirmation from my service provider then same day saying that there is a 30days notice and when my last payment will be. (This is what you would expect)<br /><br />From telkom side, I spoke to them again today, they told me that they have not even received anything yet, someone probably has not even openned the email yet.<br />Then I was told, that only after they log the Cancellation request the 30days notice period begins, which means I will have to pay for the service, even though I cancelled it a weeks ago and my notice period should have already started.</p> <p> </p> <p>I am very unhappy with Telkom and always have been that is why I decided to cancel.<br />I dont reccomend them to anyone, rather go for a wireless solution, there are plenty of them out there.</p> <p> </p>