Cancellation of a land line

Impossible to get an update on a cancellation of a land line. Case number has been received but doesn't get your anywhere.

I completed the cancellation form on the 28th March 2018 and emailed it through to **********

I heard nothing for 2 weeks. Then I received a text message and call saying the line has not been transferred back to telkom from my isp. I contacted my isp who transferred the line back to telkom on the 09th April and sent me confirmation.

I then tried tirelessly for over an hour to get hold of someone to get an update. I got bounced between 10210 and 10213 for over an hour. Both saying they don't do cancellations and I must contact the other number. After speaking to atleast 10 different people I gave up with their call centre. Completely and utterly useless.

I believe strongly that they have a management directive to mess customers around as soon as the word "cancellation" is requested. The level of service is like no other I have ever experienced. I want nothing to do with telkom ever again.

If you can avoid them please do so for you own sanity. You will lose your mind dealing with them.

Their "email only" policy for cancellations is pathetic as you never ever get a response or update on the progress. Telkom need a big wake up call. Do not support them until their service improves.