CANCELLATION OF 8TA 3G

I emailed a cancellation form to [Email Removed] on the 22/02/2016 and received no feedback, I then called the call centre 6 days later and the agent told me that it takes 21 days for the cancellation and they will then get back to me. I then re-emailed the cancellation form on the 08/03/2016 and put on a read receipt and the message was only read 8 days later but still no feedback from Telkom. Today my account was debited again with R199 and it is a month later. <br> <br> I am so tired of having to deal with Telkom's bad service. The cancellations department could at least as a courtesy send an email to say that they are attending to the query or let me know if there is a problem. How long can it take to do a cancellation? My other issue is also that cancellations can't be done at a Telkom direct store but has to be emailed to the faceless and voiceless wonders that never get back to you. It would be so much easier to just walk into the store do the cancellation and it's done.