Cancellation of 10gb + 10gb internet plus

I am trying to cancel my 10gb + 10gb internet plus subscription that expired on the 13th January 2016.<br> <br> I have sent in the cancellation request to [Email Removed] in Dec'15 but I am still being billed,I have also gone to Somerset Mall branch in Feb'16 and they confirmed that I followed the correct procedure but no request has been logged to cancel the contract.<br> <br> They then escalated the matter with Case number:***7 for telkom to cancel my contract.<br> The turnaround for cancellation apparently is 21 days.<br> <br> I have contacted the branch again and they have escalated the matter again still with no reply.<br> <br> Please cancel my contract and contact me to confirm.<br> <br>