Cancellation notices not honoured

On 1 December 2015, my wife and I both sent in separate cancellation forms with the requisite proof of identity to cancel 1) my mobile plan (which had been running on a month-month basis for a number of years after its initial 2 year contract), and 2) my wife's land line.<br> <br> On 22 December I eventually got an acknowledgement with a reference number (***2) for my mobile cancellation. However, Telkom is still billing me 3 months later.<br> <br> The landline cancellation was never acknowledged, and Telkom still sends a bill every month.<br> <br> We left the country (permanently) at the end of December, so we are being billed for a service we do not get. Also, there is no way to phone Telkom from overseas because all their little special numbers 081180, 10210 etc. do not work from overseas (and yes I added the +27 to make it +***). Their online chat service is useless because they cannot give you any details over the chat. They also cannot phone you on an international number. They also cannot give you a direct number to phone to reach one of their managers. Utterly useless.<br> <br> Also the person on the chat (Karabo Moilwa) was extremely unhelpful and just cut me off at the end.