Cancellation not processed, still being billed after guided procedures from Telkom

<p>Hi, the phone number ********** 628 is still being billed even after we have filled in a cancelation form dated 8 December 2016. This should have at least be in effect by 8 January 2017, but we are still being billed.</p> <p> </p> <p>Please note that we are not paying any fee outside the cancellation date. We will only pay fees acccording the bill status between 8 December 2016 and 8 January 2017.</p> <p> </p> <p>We have followed procedures guided by the cancelations department, no feedback since the form was sent. We have been in Cape town well over a month since cancellation. There was adequate time for a response, but nothing.</p> <p> </p> <p>Please help as we are not in the country, and currently reside in Gabarone, Botswana.</p> <p> </p> <p>The account holder details:</p> <p>Nuraan Liebenberg</p> <p>Mobile: +***3</p> <p>Email: **********