Cancellation not processed - continued billing and now threatening disconnection
<p>I requested the disconnection of two ADSL services, one in August 2016, the other December 2016. FIrst one partly disconnnected, but the ISP component continued billing, and the other not cancelled at all. Sent the cancellation throught twice to the required email address and got auto responses confirming receipt. Now incoices are pilling up, have contacted the call centre, tried to send email to escalations team, email address keeps getting rejected by telkom server, sent email to standard customer services email address, no response. Absolutely useless customers service in all channels. </p>
So Telkom, your boundless incompetence continues..... Still receiving threatending emails, sms notices, had service cancellation notice followed by a notice threatening to cancel service. Had legal collections team threaten me for non payment, provided all the information - still radio silence.
As an exective in a large mobile operator, I am aware of the mess that Telkoms systems and processes are in, but even by your low standards, you have outdone yourselves.
So Telkom, your boundless incompetence continues..... Still receiving threatending emails, sms notices, had service cancellation notice followed by a notice threatening to cancel service. Had legal collections team threaten me for non payment, provided all the information - still radio silence.
As an exective in a large mobile operator, I am aware of the mess that Telkoms systems and processes are in, but even by your low standards, you have outdone yourselves.