Cancellation not processed but customer is harassed for cost

<p>I visited a Telkom store on the 24 Feb 2017 to cancel an ADSL Line and take up an LTE Line.</p> <p>the consultant Candice Munsamy was to send through the letter of cancellation before processing the new LTE line. which she confirmed she had done. i recently received a call fro Telkom stating the line has not been cancelled and that i am now liable for an outstanding amount of more than R3000. further to this my home landline has been disconneected dispute this been paid.</p> <p> </p> <p>i have tried contacting the on serval occassions to no avail. yet i continue to receive calls and sms from Telkom threathening legal action.</p> <p> </p> <p>this is unacceptable.</p>