Cancellation not processed???

<p>I have mailed through my cancellation almost two months ago, and received a reply where they acknowledge the receipt of the cancellation request. </p> <p>However, I received another invoice and decided to go into a Telkom shop to enquire about it. That was another headache on its own, 3rd in line but took more than an hour before they assisted me</p> <p>When I requested that they check the system, it stated that they have not cancelled the service and it still active. I did the cancellation online. However, you did not process it and now you expect me to pay again?</p> <p>Why did you not process it?</p>