Cancellation not executed
At Menlyn Telkom I have cancelled my ADSL Line + Telephone line ***) and Telephone Line ***) at another adres on the 23.01.2016 however I'm still getting bills for these accounts. <br> <br> The consultant sent a mail with the \Consumer Request for Contract and Service cancellation\" document to email: [Email Removed] on 23.01.2016. Please advice on way forward to resolve the issue because I will not stand in the queue for 3 hours again."
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Replies (3)
Telkom's replyOfficial
07 Apr 2016, 14:51Hello merylenes,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM221423
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM221423
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply07 Apr 2016, 14:51
Official
Hello merylenes,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM221423
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM221423
Regards
Luleka
Telkom Social Media Team
Best regards,
's updateReviewer Update
05 May 2016, 13:26I have supp**** Telkom with the necessary details however still getting account in arrears reminders? The original reply was on 11.04.2016 followed up on the 18.04.2016.
's update05 May 2016, 13:26
Reviewer Update
I have supp**** Telkom with the necessary details however still getting account in arrears reminders? The original reply was on 11.04.2016 followed up on the 18.04.2016.
's updateReviewer Update
08 Feb 2017, 11:58Hi, I thought that the above mentioned issues has been sorted out.
I got this morning a SMS from NuDebt Collection ********** 9 to say that I need to settle my account of 4050.23.
The last converstion I had with telkom gave me the following ref# stating that everything has been sorted out and I do not owe telkom anything. ********** 88A & ********** 66A
's update08 Feb 2017, 11:58
Reviewer Update
Hi, I thought that the above mentioned issues has been sorted out.
I got this morning a SMS from NuDebt Collection ********** 9 to say that I need to settle my account of 4050.23.
The last converstion I had with telkom gave me the following ref# stating that everything has been sorted out and I do not owe telkom anything. ********** 88A & ********** 66A