Cancellation not effected at cancellation date.

On the 7th of April 2017 Telkom left me no choice, but to cancel my service after it has been repeatedly down and could obviously not use my service. After contacting the Call Centre repeatedly explaining my issue I was told every time that they would escalate the cancellation. Today the 7th of Sep 2017 and only one of the two requested services were done. Now obviously my line will be terminated.