Cancellation not done over 60days after Submission

Cancellation of Two of our Business lines were submitted over two months ago to an email address provided along with all requested documents. I received a Retention Acknowledgement within a day. over two months later we have been debited for the services and this has still not been processed, I have made countless calls to 10217 each call has been no less that 30min without getting through to an agent.<br> <br> I went to the Telkom Store in Nicolway in an attempt to resolve this issue, They were unable to assist me, they mentioned that they are an express store and they were off line.<br> They made me call the Call center from the Store, I spent a further 50min on the phone and the only assistance that was offered was that this case would be escalated, I was told that the cancellation was a back end office and they do not have a call center, further more The Call Center Agent Vuyo explained that Call centre agents were not permitted to provide a name and Surname to customers for reference, Today alone I spoke to a Nomzamo, Vuyo Blanche and a Supervisor Shene and of all these people I spoke to , Still no Resolution! <br> <br> This service is Shocking and there is no accountability.