Cancellation not done & line still suspended

I received a response from Telkom that they will escalate my complaint to the relevant department, but until now Im still struggling to get this sorted. Yesterday after numerious phone calls to the call centre, they told me I need to pay the outstanding amount for BOTH LINES, before they can do anything. After one hell of an argument on why I need to pay for a line I didnt even used or had a sim card for, I paid the amount, with the hope to get it sorted! but now they want to charge me for the line until February when I queried this line, but I requested the cancellation in October 2015 already, and I they told me it must go to the accounts department and they will decide if they will reverse the amount and credit it back to me! and with a further issue, they now want to charge me on the 3rd of February another months's amount for the line, due to their lack of competence!!!!! Why do I need to pay for their mistake. This is outrages!!!!! Telkom is a disgrace and I will defintiley do not recommend anyone to them. <br>