CANCELLATION NOT DONE - BAD SERVICE (Ref SM176352)

I have been to the branch the 2nd and 5th re the cancellation of my contract and to change the contract to Pay as U go.On the 5th the tell me to complete a form and send it to [Email Removed] was done and send the 9th of November.We requested confirmation on the 21th again to confirm that the contract will be cancelled the 5th - we only receive a std message stated that they will reply. On the 6th we went to Telkom again to asked why the cancellation was not done,unable to assist.We call N.Hlangu and she said that I can send an e-mail to her [Email Removed] and she will respond.My account is still on contract and she did not respond. Telkom did not follow standard operating procedures and they do not obey contracts.I want to go on Pay as u Go. Please assist. Please note that I urgently request the cancellation of the contract (according to the Consumer Act I am no longer obligated to do business with them. The contract is still active and my wife made numerous calls and they promise that the cancellation was done and that they will contact us back. N Hlangu is the worst customer call centre agent! We want the number on pay-as-u-go, the reception & service is getting worst.