CL
Carmen L
1 reviews | Active since Oct 2022
06 Mar 2023, 10:55
CANCELLATION NOT DONE AND STILL BEING BILLED
I cancelled my contract on 18 January 2023. I received a confirmation mail saying that the cancellation will be attended to with reference number ***3. Today is 6 March 2023 this cancellation has not been attended to and I am still being billed. I was informed that the cancellation was sent to Eumelo Molaelole but he has not attended to the matter. Will someone at Telkom please attend to the cancellation and fix my account. I am not going to pay for a service that I cancelled in January already. Please contact me on my cellphone 078***xx06, this contact number is available on your system.
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Carmen L's updateReviewer Update
07 Mar 2023, 10:52Day 2 - Yesterday I phoned the cancellation department at Telkom and was informed that the person who was supposed to work on my case did not do his job. The person who assisted me told me that he cannot take responsibility for the mistake because he will be held accountable. The best he could do was to escalate the matter and I will be contacted by Telkom. I am still waiting on a reply from Telkom. It appears that nobody wants to take responsibility for the mistake at Telkom.
CL
Carmen L's update07 Mar 2023, 10:52
Reviewer Update
Day 2 - Yesterday I phoned the cancellation department at Telkom and was informed that the person who was supposed to work on my case did not do his job. The person who assisted me told me that he cannot take responsibility for the mistake because he will be held accountable. The best he could do was to escalate the matter and I will be contacted by Telkom. I am still waiting on a reply from Telkom. It appears that nobody wants to take responsibility for the mistake at Telkom.