CANCELLATION NOT DONE AFTER 30 DAYS NOTICE

I HAVE CONTACTED THE 10210 NUMBER ON 21/09/2015 AND REQUESTED THE LINE TO BE CANCELLED. I WAS TOLD THAT I MUST GIVE A 30 DAY NOTICE, WHICH I DID AND I WAS TOLD THE LINE WILL BE CLOSED ON 22/10/2015. I CONTACTED 10210 AGAIN ON 23/10/2015 AND THE LINE IS STILL NOT CLOSED. I WAS TOLD TODAY THAT THEY WILL SEND A EMAIL AND I MUST FILL IN THE FORM AND SEND BACK.<br> <br> WHY DID THE AGENT DID NOT TELL ME THIS ON 21/09/2015?!!! SEEMING THAT YOU RECORD YOUR CALLS, GO AND LISTEN TO THE CHAT. I HAVE A REFERENCE NUMBER ***A. I WILL NOT PAY FOR ANY SERVICES AFTER 22/09/2015 WHICH WAS MY 30 DAYS NOTICE~