Cancellation not done

<p>its been a real nightmare to cancel services on my grandmother's account! Sent through the cancellation form in October and again in January, some of the services has not been cancelled, no statement was received since January and now the services has been disconnected. My gran is 76 and her landline is our means of contact with her. I'm struggling to get the remaining balance to get her connected again before the weekend. So frustrating </p>