Cancellation not done

<p>I would like to express my dissatisfaction with the telkom staff.</p> <p>They have not cancelled mycontract as requested and are now billing me on a much higher prepaid rate. When speaking to customer services, they had informed me that the agent in store did not process my cancellation and that he had not given me the cancellation documents to complete.</p> <p>The billings department are refusing to refund me as they feel that i should sort out the matter with the branch directly. My bill for the first of august is said to be an additional R460 for data and minutes which i have not used.</p> <p>I am really frustrated at the poor service and incompetence of staff. They are unable to assist me in a simple cancellation.</p> <p>I Have also filled in the cancellation form lasrweek and emailed it to the relevant department. Till now i have gotten no feedback and the call centre agent was unable to tell me if the cancellation has been processed.</p> <p> </p> <p>If any employee is able to assist in resolving this SIMPLE issue, please contact me ASAP.</p> <p> </p> <p> </p> <p> </p>