1 reviews | Active since Jun 2016
Cancellation not done
<p>I have reqeusted several times for tablet contracts that should have expired months ago to be cancelled. Everytime I get a response that it is going to take 21 days. It is costing me unneccesary money and it should have not contineud, but they make it impossible for you to stop it. </p>
Hello ECBosch1985
This response serves as confirmation that your query has been received.
Your reference number : AI***
A consultant from our mobile team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
Hello ECBosch1985
This response serves as confirmation that your query has been received.
Your reference number : AI***
A consultant from our mobile team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
I really hope this is not a pillar to post situation again. I wanted to cancel at a store, was told to cancel by phoning, phoned, was told to cancel by emailing, then got the wrong email address from the call centre agent and I had to look up the right email address myself. Then emailed, was told it would take 21 days, then emailed again, was told that the form was blank ( wasn't blank and I have the proof), but emailed the form again, was told 21 days again. Really its ridiculous.
I really hope this is not a pillar to post situation again. I wanted to cancel at a store, was told to cancel by phoning, phoned, was told to cancel by emailing, then got the wrong email address from the call centre agent and I had to look up the right email address myself. Then emailed, was told it would take 21 days, then emailed again, was told that the form was blank ( wasn't blank and I have the proof), but emailed the form again, was told 21 days again. Really its ridiculous.
Still nothing, Please please get someone to contact me ASAP
Still nothing, Please please get someone to contact me ASAP
I finally got a reply, but it still does not adress the money that was taken wrongly from me.
I am very very unhappy.
I finally got a reply, but it still does not adress the money that was taken wrongly from me.
I am very very unhappy.