Cancellation not done

I cancelled my landline on 01.03.2016 by sending a mail with all the documentation to the Telkom. I received an e-mail stating that my cancellation had been received and that someone would contact me. I finally got a call 2 weeks later regarding the cancellation, and I confirmed that I wanted it cancelled, but was also still waiting for my LTE that I had app**** for on that same day. The LTE was eventually delivered 01.04.2016. I just received a bill for Apr-May from Telkom for my cancelled landline. I phoned in, and after holding on for 30 minutes got through to someone who said that there was no cancellation loaded on my line (!!!)<br> 1 - I need a supervisor or someone in charge to phone me in this regard. I am in meetings often and can not always answer my phone. Should you not reach me, either leave a voicemail with a direct contact telephone number or keep trying. <br> 2 - I want a credit note for this bill before the close of business Friday 16.04.2016. I will not have my credit record tarnished because I refuse to pay for a service that was accepted as CANCELLED by TELKOM. <br>