Cancellation not being processed and I'm still getting billed

<p>On 03/03/2017 I sent an e-mail to Telkom stating that i want to cancel my voice line (that I had to take because I wanted ADSL). On the cancellation forms I explained that my reason for cancelling was because I was relocating to another province and that there are no Telkom lines where I will be residing. I immediately received an autoreply stating that the retentions department will attend to my request within 21 business days. As per their procedure the cancellation request was accompanied by the necessary documentation(s).</p> <p>On 13/04/2017 I receive an e-mail from Telkom with my bill attached, there was no mention of the cancelation. Today (18/04/2017) I receive an e-mail stating that they are happy i chose them for my VDSL account...I did no such thing. My VDSL account was cancelled as from the end of March with my chosen ISP. Why is Telkom now appointing themselves as my ISP, I only have a voice line with them that I stated to them that it needs to be cancelled well over a month ago.</p> <p>Please Telkom i am begging you, cancel this account as I am not using it anymore and stop billing me for a service that I no longer need.</p>