Cancellation not being done

<p>I have been trying to assist a friend with the cancellation of his Telkom Account. He is a foreigner who has left the Country after selling his residence in February. I have emailed and faxed the cancellation forms to Telkom about 5-6 times, otgether with a letter, a copy of his passport and a copy of his Telkom account. I have called many times and even lodged a dispute, all of which has been to no avail. No one has given feedback on the dispute despite me calling again and emailing the person handling the dispute several times. I have visited a nearby Telkom shop in the hope they could assist, but that person has to not assisted.</p> <p>What more is required to simply cancel a service and to stop Telkom from continuing to debit this customer's bank account. Telkom now owes this customer over R2,000. We have instructed Telkom to cancel the debit order as well. That to is not being attended to.</p> <p>It is rediculous that Telkom has wasted so much of my time in trying to resolve this, and still does not seem to care enough to acutally act.</p> <p>Please can someone assist?</p> <p>The telephone number is ***. All services, the line and hte ADSL, was asked to be cancelled on email on 22/2/2016. I have copies of all the emails and confirmation of receipts from Telkom.</p> <p> </p>