Cancellation not attended to since 7 September!!!!

As usual, the only reviews I ever make is regarding the incompetence of Telkom.

I requested a cancellation of my mobile service on 7 September and waited the required 21 Days for them to process it. I contacted the call centre 3 times and the poor agents escalated it but still it has not been cancelled. It's now nearing the end of October. This is simply unacceptable!

There is no direct communication available for the customer to contact the cancellations department. There is nothing more the agents at the call centre can do. The retention's department clearly are uninterested in keeping me on as a customer since I have received no calls or emails from anyone.

As usual, Telkom has disappointed me over and over again. Precisely why I want to be rid of their mobile service. What you save on their cheap deals is paid back tenfold in lack of service delivery.

Should this review even make it to some poor lad in Telkom's "back office", please contact me only after 15:00.