Cancellation not attended to

<p>On 26 September 2016 i sent an e-mail to your cancellation department email ********** and received an automated response, i have made numerous calls to telkoms call centre to confirm receipt of my e-mail and i was inform that as long as i received the automated response my service will be cancelled, to date my service has not been cancelled and after follow ups with the call centre i was advised that there is no contact numbers for the rentention department. i will not pay for a service that i have cancelled and i kindly request someone from telkom to attended to my querry asap. </p>