Cancellation not activated

It is now 27 May and NOTHING has happened since I laid a complaint here on 30 April. I had a response from Igsaan Damon, with a reference number (SM107418) and a promise that my complaint would be attended to. Well, I have now received yet another account for subscription services. We will not be liable for any further amounts as all the correct procedures have been followed from our side, several times! We moved premises on 27 February, requested date of cancellation, so the phone hasn't even been in use or connected. Get your act together!!!