MW
Marc W
1 reviews | Active since Mar 2009
21 Aug 2015, 13:10
Cancellation not actioned
I cancelled my entire Telkom account (landline and ADSL) on 29 April 2015 at about 12h38PM via the Telkom call cantre. I was given a reference number ***A and was informed that the cancellation would take effect 30 days from that date.<br> <br> On 30 May 2015, I received an SMS from Telkom, with reference number as above, indicating that Telkom was \saddened"by my decision to cancel my service"
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Telkom's replyOfficial
21 Aug 2015, 14:02Hello mweber,
Thank you for making contact with us.
This dispute will be assigned to our Billing Team and they will make contact with you to assist further.
Your social media reference number is SM136920.
Regards,
Joshua
Telkom Social Media Team
Thank you for making contact with us.
This dispute will be assigned to our Billing Team and they will make contact with you to assist further.
Your social media reference number is SM136920.
Regards,
Joshua
Telkom Social Media Team
Best regards,
Telkom's reply21 Aug 2015, 14:02
Official
Hello mweber,
Thank you for making contact with us.
This dispute will be assigned to our Billing Team and they will make contact with you to assist further.
Your social media reference number is SM136920.
Regards,
Joshua
Telkom Social Media Team
Thank you for making contact with us.
This dispute will be assigned to our Billing Team and they will make contact with you to assist further.
Your social media reference number is SM136920.
Regards,
Joshua
Telkom Social Media Team
Best regards,