NL
Niel L
1 reviews | Active since Dec 2015
17 Dec 2015, 10:04
Cancellation - No word yet!
Good day<br> I went to telkom to cancel my account(Adsl line and telephone line - residential)<br> They gave me a form to fill in and email it to cancellation services, i did so at the begining of this month.<br> The reason why i need to cancel everything is because im moving out at the end of Dec 15, so I need it to be cancelled before then, i cant be still be paying for services that i wont be able to use anymore.<br> The lady told me to email the cancellation request form and after that i will receive a \final invoice".<br> I did receive a invoice but it said nothing about final invoice. So it seems that i will still be paying for next month"
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Replies (1)Telkom's replyOfficial
17 Dec 2015, 11:21Hello nielvanlill,
Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM179082
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM179082
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Telkom's reply17 Dec 2015, 11:21
Official
Hello nielvanlill,
Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM179082
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM179082
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
