1 reviews | Active since Oct 2012
Cancellation/ No Feedback
I have emailed my cancellation form middle of March already and this week they just sent me a message that said the line is with a wholesale ISP. I have confirmed with my ISP and it is not with them anymore. When yo process my cancellation now because its almost end of April meaning I am going to pay for May and June as well? When will I get feedback regarding this? I have been struggling for more than 3 weeks now to get answers from you. You are delaying it deliberately in order to make me pay more than I should and I am not even using the line. Telkom your service is once again the worst in SA. No wonder everyone is moving away from you. Any one thinking of getting a telephone line please do not get it because when you wnat to cancel it you will struggle to get it canceled.
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
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We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,