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Zaffy L

1 reviews | Active since Mar 2018

15 Mar 2018, 23:16

Cancellation - No attention, no email, no response just charges

Attempted to cancel Telkom Unlimited LTE connection 6 times, twice via call centre told must use **********

Contract to end March 2018. Emailed Telkom on above address: Jan 31, Feb 14 and 15 March 2018. Get an Auto-reply and nothing after that, all documentation provided ID, form etc.

This is just ridiculous. If I get charged after March it is just ******* since I have been trying to cancel from Jan 31 2018. If someone can comment on the ombudsman process would appreciate.

0
Replies (3)
Telkom
Telkom's reply09 Apr 2018, 10:21
Official

Hi TiredTelkom

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Garreth
Telkom Social Media Team

ZL
Zaffy L's update12 Apr 2018, 14:58
Reviewer Update
Thank you for getting back to me. It has been 3 days. I just received a call from Telkom trying upgrade my contract. I asked about the cancellation he said he could not help me. I asked Why would I want to upgrade something I cannot even cancel? Garreth please , please I want to cancel. I am currently understanding where I need to go to next ICASA or NCC now because obviously i have lost faith.
ZL
Zaffy L's update12 Apr 2018, 14:58
Reviewer Update
Thank you for getting back to me. It has been 3 days. I just received a call from Telkom trying upgrade my contract. I asked about the cancellation he said he could not help me. I asked Why would I want to upgrade something I cannot even cancel? Garreth please , please I want to cancel. I am currently understanding where I need to go to next ICASA or NCC now because obviously i have lost faith.