Cancellation nightmare

We are actually now at a loss as to what to do about Telkom and the poor service. We cancelled our fibre line in August 2018. It is now the middle of January and we have had no luck. They will not release the fibre line for another service provider so we can actually get decent internet.

But wait, it gets worse. Not only have they not released the line, but they have carried on charging us, and as a further insult, we have been issued lawyers letters' of summons for an unpaid account. We phone them, with the cancelation reference number, and get told that we have to pay the outstanding amount and they will escalate it. Upon receiving a new reference number, the cycle just starts again.

How is it possible that a company that provides such shocking as service is not only not taken to task, but even more insulting is that they carry on *****ing from people in a business as usual manner.

We have had enough.

As a service oriented company you are failing abysmally.