Cancellation nightmare - ***

<p>On 31 October 2016 I notified via email (which included the prescribed completed cancellation form) to cancel account number ********** 95668. </p> <p> </p> <p>On 14 November 2016 I received a call from a Telkom consultant stating that our Service Provider must release the line back to Telkom in order to process the cancellation application. On the exact same day, I contacted the Service Provider and provided an email confirmation to Telkom stating that the line was released back to Telkom.</p> <p> </p> <p>I contacted Telkom again on 2 December 2016 requesting confirmation that the line was indeed cancelled. The consultant I spoke to confirmed that the line was still active. He requested that I forward my previous emails regarding this to him in order for him to investigate and escalate this. It was sent same day to ********** No response was received.</p> <p> </p> <p>On 12 December 2016 I followed up with Telkom again. Line was still active and this consultant confirmed that she will escalate the matter, but that I must send an email to her - ********** which was done on the same day.</p> <p> </p> <p>On 11/01/2017 I received a billing account from Telkom stating that I am now 2 month's behind on a line that was supposed to be cancelled 3 month's ago!!!</p> <p> </p>