CANCELLATION NIGHTMARE!!!!!!!!!

Yet another terrible experience with Telkom.

Had an outstanding amount on my Telkom mobile account which was nearing the end of my contract term. I made payment for the outstanding amount as per my telecom with a Telkom agent in the billing department and was reassured that my services will be reinstated and that I will not be owing any amounts for the remainder of my contract(a couple of days till the termination date) up until the termination.

To my surprise I received an invoice reflecting an outstanding amount of +-R800 which I was told I had to pay and my services were discontinued yet again.

Apart from the delay in reinstating my services once payment was made, I was misled by a representative of the organization as well - asked for an escalation to be sent for a supervisor to call me back which has taken 4 days and counting; without a call from the organization.

Customer centricity is clearly of no concern to Telkom.