Cancellation nightmare

<p>I took the laptop contract in July 2014 and it's been one hell of a roller coaster!The old account number is ********** 96 which later changed to ********** 90 because I was placed on the wrong price plan, and now trying to cancel this contract seems impossible. The store agent attached a copy of the signed contract when he sent the cancellation request to the Retentions department, and the case number logged is: ********** 5. Khanyisile Maphanga from the retentions department rep**** to me stating a cancellation charge applies without having thoroughly checked the history of the ****** account. I requested the cancellation on 13/06/2016 and till this day I have not been assisted.</p>