KO
Kenneth O

1 reviews | Active since Oct 2012

11 Aug 2015, 10:49

Cancellation Nightmare

To whom it may concern,<br> <br> Telkom Account no : ***<br> Telkom number: ***<br> <br> I hope I can get assistance with regards to my Final Invoice as I requested numerous times to close my Telkom account since May and now I see I have been handed over to lawyers for non-payment. <br> <br> I still have a R 700.00 deposit on this account and I was instructed by the Cancellations department that I should wait for my final invoice before I make payment.<br> <br> Telkom has stopped my ADSL and landline back in the beginning of June 2015, but am still getting invoices for ADSL usage and line rental but my line is already been disconnected.<br> <br> I hope someone can assist me in this regard as I have been battling to close my account since May already, and every time I call Telkom I either wait forever on the phone or a get transferred from department to department<br> <br> Your assistance in this matter would be highly appreciated.<br> <br> You can contact me on my cell *** or my landline ***

0
Replies (1)
Telkom
Telkom's reply11 Aug 2015, 12:01
Official
Hello Kenny331,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM133299

Regards
Luleka
Telkom Social Media Team